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Monday, July 22, 2024

Deconstructing Zomato’s Marketing Strategy: How They Achieved Success


Deconstructing Zomato’s Marketing Strategy: How They Achieved Success

Zomato is a leading food delivery and restaurant discovery platform that operates in over 24 countries around the world. The company’s marketing strategy has been a key factor in its success, as it has been able to effectively connect with its target audience and build a strong brand presence. In this case study, we will take a closer look at Zomato’s marketing strategy and how it has helped the company achieve success.

Phase 1: Identifying the Target Audience

One of the first steps in Zomato’s marketing strategy was to identify its target audience. The company’s target audience is primarily made up of young, tech-savvy individuals who are looking for convenient and reliable food delivery options. This group is also interested in discovering new restaurants and trying out different cuisines. By identifying this target audience, Zomato was able to tailor its marketing efforts to reach and engage with this group more effectively.

Phase 2: Building a Strong Online Presence

In today’s digital age, having a strong online presence is crucial for any business. Zomato understood this and has built a strong online presence through various channels such as its website, mobile application, and social media platforms. The company’s website and mobile application are user-friendly and provide a seamless experience for customers looking to order food or discover new restaurants. Additionally, Zomato has a strong presence on social media platforms such as Facebook, Twitter, and Instagram. This has helped the company build a community of loyal customers and increase brand awareness.

Phase 3: Leveraging Influencer Marketing

Influencer marketing has become an increasingly popular strategy for businesses looking to reach new audiences and increase brand awareness. Zomato has leveraged this strategy by partnering with popular food bloggers and influencers. These influencers have helped the company reach a wider audience and showcase the quality of its food delivery services. Additionally, the influencers have helped Zomato create a buzz around new restaurant openings and promotions, resulting in increased sales.

Phase 4: Running Promotions and Offers

Zomato regularly runs promotions and offers to attract new customers and retain existing ones. These promotions often include discounts on food delivery and cashback offers. This strategy has helped the company increase its customer base and drive repeat business. This has helped Zomato build a community of loyal customers who are more likely to recommend the company to others.

Phase 5: Providing Exceptional Customer Service

Providing exceptional customer service is crucial for any business, and Zomato is no exception. The company has a dedicated customer service team that is available to answer customer queries and resolve any issues. Additionally, the company has implemented a rating and review system, which allows customers to provide feedback on their experience. This has helped Zomato identify and address any issues that customers may have, resulting in a better customer experience.


Zomato’s marketing strategy has been a key factor in its success. By identifying its target audience and building a strong online presence, the company has been able to connect with its customers and increase brand awareness. Additionally, by leveraging influencer marketing, running promotions and offers, and providing exceptional customer service, Zomato has been able to increase its customer base and drive repeat business. With its successful marketing strategy and continued growth, Zomato is well-positioned to continue its success in the future.